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SweetKeetCo Refund & Return Policy
Last Updated: October 12, 2026
At SweetKeetCo, every order is created with care, creativity, and attention to detail. We want you to feel confident shopping with us!
Because we offer both digital products and personalized handmade items, our refund and return policies vary by product type.
Digital Products & Printable Downloads
All digital products, including GoalBound games, printable challenges, worksheets, and downloadable designs, are generally non-refundable once the files have been delivered or accessed.
- Digital purchases are not eligible for returns or exchanges after delivery, except where required by law.
- If you accidentally purchase the same digital product twice, please contact us.
- If your file is missing, damaged, or cannot be downloaded, contact us so we can help resolve the issue.
- Digital products are delivered electronically. No physical item will be shipped unless specifically stated.
We want every customer to enjoy their purchase and will make reasonable efforts to resolve download or file-related problems.
Personalized & Custom-Made Products
Custom chip bags, personalized stickers, keychains, magnets, and other made-to-order products are created specifically for each customer.
Because these items are personalized, we generally cannot accept returns or exchanges for changes of mind after production begins.
Before production:
- Customers are responsible for reviewing names, spelling, dates, colors, and other personalized information.
- When a design proof is provided, customers must approve it before production.
- Cancellation requests may be accepted before production begins. Please contact us as soon as possible.
- Once production begins, cancellations and refunds may not be available.
If something goes wrong:
If your order arrives damaged, defective, or materially different from your approved design, please contact us within 7 days of delivery.
Include your order details, a description of the issue, and clear photographs when possible.
We will review the concern and work toward an appropriate solution, which may include a replacement, correction, or refund depending on the circumstances and applicable law.
Handmade Product Variations
Our handmade products may have slight differences in color, placement, or finish. These small variations are part of the handmade process and do not necessarily indicate a defect.
Colors may also appear slightly different depending on screen and printer settings.
Shipping & Delivery Issues
If your physical order arrives damaged or incorrect, please contact us within 7 days of delivery when possible.
If an order is lost or delayed in transit, contact us so we can review the shipping information and help determine the next steps.
Contact Us
Questions or concerns about your order?
Please reach out through our website's contact form with your order number and details.
We appreciate your support of SweetKeetCo and want every shopping experience to feel personal, simple, and positive!
SweetKeetCo: Handmade + Digital + A Little Joy
Nothing in this policy limits any rights or remedies provided by applicable consumer protection laws.